FAQs
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan, along with SadaPay for online payment.
How long does delivery take?
Orders are processed within 1–3 business days and delivered within 3–5 business days depending on your location. We offer free shipping on orders.
How can I track my order?
Once your order ships, you'll receive a confirmation message with tracking details so you can follow your delivery.
What is your return policy?
We offer a 3-day return policy from the date you receive your item. It must be unused, in original packaging, with tags attached. Contact us at omaressential03@gmail.com or WhatsApp 0313-5480543 to start a return.
What if my order arrives damaged?
Please contact us within 24 hours of delivery and we'll investigate and resolve the issue as quickly as possible.
How do I contact customer support?
You can reach us by email at omaressential03@gmail.com, or by phone/WhatsApp at 0313-5480543. We're happy to help with any questions about your order.
Do you ship all over Pakistan?
Yes, we currently ship to all serviceable areas across Pakistan. If your area isn't covered by our courier partner, we'll contact you directly.